Aftermarket for GETRAG Customers

GETRAG Aftermarket combines cross-functional know-how, professional experience, aftermarket competencies and specialists to accompany our customer along the journey of a wider product lifecycle. We are focused on and specialized in implementing a structured and lean business that is necessary for customer satisfaction and a successful aftermarket service.

We believe in the use of all good methods and assets which we have, in respecting the product in its aftersales phase and in providing the customer individual solution answering to his need.

We start to work in the project phase on service and aftersales concepts together with our customers. During serial production phase, we observe the product and thus we derive solutions from it. Pending on the stage in which the product finds itself and on the customer requirements we support with new transmission, kits, spare parts, alternative and environmental friendly solutions like Remanufacturing, or any other specific support and service required. Also, it is our duty to ensure to our Customer availability and easy access to support and solution from end of serial production until the end of delivery obligation, respectively for 15 years.

The services we propose and offer for the first 5 years after serial production are:

  • New Transmissions
  • Kits
  • Service Level 1
  • Service Level 2
  • Remanufacturing/ Repair

The services we propose and offer between 5 and 10 years after serial production are:

  • Kits
  • Service Level 1
  • Service Level 2
  • Remanufacturing/ Repair (when technical feasible)

The services we propose and offer between 10 and 15 years after serial production are:

  • Kits
  • Service Level 1
  • Service Level 2
  • Specific solution based on the needs and requirements

Our journey and experience to date has taught us that success comes from passion and love for the product, trustful partnerships and open-minded further cooperation.

A satisfied customer and a product oriented solution is our journey! We are enjoying each mile driven!

GETRAG truck
Our strategy: sustainably competitive for the benefit of our costumer, our product and our company